How to File a Complaint

Last updated: October 2026

We want homeowners who reach out to Recoverystation Pest Control to be treated fairly and honestly. If something went wrong, tell us. This page shows how to raise a complaint and what happens after. It is a general template and is not legal advice.

Topics We Take Complaints On

You can write to us about:

• Your experience when calling or contacting Recoverystation Pest Control
• The way your personal information was handled
• Anything on this site that seems unclear or wrong
• How a provider we connected you with behaved

When the Issue Is With a Provider

Providers in our network run their own businesses. They answer for their estimates, prices, products, work and customer service. If you have a problem with work done in your home, start by raising it with the provider directly. Keep a written record of what you said and what they replied.

We still want to know. Feedback about providers helps keep our network honest, and providers who often fall short of our expectations may be removed. Please note that Recoverystation Pest Control cannot settle contract disputes, issue refunds for a provider's work, or make decisions for a provider.

If your worry is about how a pesticide was applied, you can also contact the agency in New York that regulates pest control.

Sending Your Complaint

Email contact@recoverystation.living and include:

• Your name and a way to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you want from us

After You Write

We will confirm receipt by email, usually within a few business days. Then we look into what happened, which may involve contacting the provider. Once we have reviewed it, we reply with what we found and any steps we are taking.

Still Unhappy?

If our reply does not settle things, write back and ask us to look again. You may also contact your state's consumer protection office or attorney general, or your local Better Business Bureau.

Contact

Email: contact@recoverystation.living